Privacy Policy

1. Introduction

Welcome to Heal360 Wellness. We respect your privacy and are committed to protecting your personal and sensitive information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

We collect information that you voluntarily provide to us to deliver personalized wellness and care services.

a) Account Information

When you create an account, we collect:

• Name
• Email address

This information is used for authentication, communication, and account management.

b) Health & Medical Information (User-Provided)

After signing in, you may voluntarily provide health-related information, including but not limited to:

• Medical history and fertility-related details
• Lifestyle and wellness information
• Reports or documents uploaded by you
• Information shared during consultations

This data is collected only when you choose to share it and is used solely for providing personalized care and services.

c) Usage Data

We may collect limited non-personal information such as app usage patterns to improve app performance and user experience.

3. How We Use Your Information

We use your information to:

• Provide and manage our services
• Enable secure login and account access
• Personalize wellness, consultation, and care recommendation
• Communicate with you regarding your account, consultations, or updates
• Maintain internal records for continuity of care

We do not use your data for advertising purposes.

4. Data Sharing & Third-Party Services

Heal360 Wellness does not sell, rent, or trade your personal or health information.

We may use trusted service providers (such as Google Workspace tools including Google Meet and Calendar) strictly to:

• Schedule and conduct consultations
• Manage internal operations securely

These services are used only as tools and do not have independent rights to your data.

5. Data Security

We take data security seriously and implement industry-standard safeguards to protect your information from unauthorized access, misuse, or disclosure.

Access to sensitive information is limited to authorized Heal360 personnel only.

6. Data Retention & Deletion

We retain your personal information only as long as your account remains active or as required to provide services.

Your Right to Delete

You may request deletion of your account and associated data at any time.

How to Delete

You can delete your account directly from the app (if available), or

Contact us at support@heal360wellness.com

Once requested, your data will be permanently deleted from our systems within 30 days, except where retention is required by law.

7. Children’s Privacy

Heal360 Wellness does not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected here along with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: support@heal360wellness.com